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Channel Marketing Manager NA
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Product Marketing Manager
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Marketing Manager
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VP Sales
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CEO
Callio Technologies


Frequently Asked Questions

What is gwabbit for Outlook?
gwabbit for BlackBerry
Using gwabbit
Setting Your Options
Toolbar
Install, Uninstall and Reinstall (Existing Customers)
Free Trial, Purchase & Upgrades
Alerts
Support
Corporate Sales


What is gwabbit® for Outlook?

What does gwabbit do?

gwabbit saves you a lot of time when you add Contacts in Microsoft Outlook®.

You can add a Contact in one click, without having to tediously copy and paste each piece of Contact information.

Can't Outlook do this already?

No.

What versions of Outlook, Windows and BlackBerry does gwabbit work with?

Microsoft Outlook 2010 (32-bit and 64-bit), 2007, and 2003

Microsoft Windows 7, Vista, and XP
There is no Mac version yet.

gwabbit for BlackBerry runs on all BlackBerry models except the new Z10. It requires BlackBerry OS 5.0 and higher. 

What kind of program is gwabbit?

gwabbit is an Add-In, sometimes called a Plug-In, created for Microsoft Outlook. An Add-In is a program that adds a new function to another program.

Will gwabbit mess up my computer?

No. Microsoft Outlook was designed to use Add-Ins. The gwabbit Add-In has been rigorously tested with the versions of Microsoft Outlook and Windows listed above. It's not a troublemaker and doesn't slow down your computer.

What is gwabbit® for Outlook Free?

The free version of gwabbit for Outlook allows you to easily capture and organize contacts in your address book just like the paid version of gwabbit for Outlook, with one key difference. Free gwabbit includes an alerting feature that lets your contacts know via email when you have added them to your address book using gwabbit. This service is invaluable for sales and business development. "gwabbees” can opt-out of the gwabbit alert service if they prefer not to stay current on who has added them to their address book.

Can I turn off the alerting function that sends emails to the contacts I add to my address book using gwabbit?  

This functionality is not configurable in the free version of gwabbit for Outlook. The only way to prevent the alerting emails from going to your contacts is to purchase the Premium version of gwabbit for Outlook. Both versions work the same, except for those alerting emails. There is no alerting email associated with the paid version of gwabbit for Outlook (unless you choose to do this via your gwabbit Options). So if you don't want to notify your contacts that you are adding them to your address book, the Premium version is available for a one-time fee of just $19.95.

What is gwabbit®  for BlackBerry Premium?

gwabbit for BlackBerry does for BlackBerry what gwabbit for Outlook does for Outlookf – it saves you lots of time when you save email contacts into your address book. You can add an email contact in one click, without having to tediously cut and paste each piece of contact information.

What do I get for $9.99?

This is the cost of a 1 year subscription to the product. To keep gwabbing you will need to renew your subscription annually.

What is gwabbit® for BlackBerry Free?

The free version of gwabbit for BlackBerry allows you to easily capture and organize contacts in your address book just like the paid version of gwabbit for BlackBerry, with one key difference. Free gwabbit includes an alerting feature that lets your contacts know via email when you have added them to your address book using gwabbit. This service is invaluable for sales and business development. "gwabbees” can opt-out of the gwabbit alert service if they prefer not to stay current on who has added them to their address book.

Can I turn off the alerting function that sends emails to the contacts I add to my address book using gwabbit?  

This functionality is not configurable in the free version of gwabbit for BlackBerry. The only way to prevent the alerting emails from going to your contacts is to purchase the Premium version of gwabbit for BlackBerry. Both versions work the same, except for those alerting emails. There is no alerting email associated with the paid version of gwabbit for BlackBerry. So if you don't want to notify your contacts that you are adding them to your address book, the Premium version is available for just $9.99 per year.

Can I control when gwabbit pops-up for new contacts?

Yes. From the main gwabbit screen of the gwabbit application, you can set the automatic notification ("prompt me when a message contains a signature") to “only when I cick "gwabbit!" so you can launch gwabbit manually only when you choose to gwab a contact.

Is gwabbit compatible with iCloud?


No, gwabbit is not yet compatible with iCloud.  If gwabbit is not picking up your contacts, go to gwabbit Options > Advanced, and in the middle of the window, check "save my contatcs to this folder". If it is set to iCloud, you will need to either select the "use default", or another standard Outlook contact folder.  

Why do I get a duplicate name message when I try to save a contact?

By default, the RIM address book allows duplicates. So normally you can create two "John Smiths" in your address book. However there is an option to not allow duplicates. Those who use this option, and have duplicates in their address book, from before the option change or from syncing their desktop address book, will occasionally see a “duplicate name” popup message when trying to update these entries. gwabbit may try to update these too, and will fail in these cases because of the option setting. If gwabbit fails to save the entry, it will show a message saying that this may be because it’s a duplicate entry and your address book does not allow it.

How does gwabbit “gwab” emails from my BlackBerry?

The gwabbit for BlackBerry service is a combination of a device-client, and a backend server. The client monitors opened emails, and checks whether they seem to include the signature of the sender. If so, the client sends the information to the server for processing, and the server returns the results to the client. If a signature is indeed found, the client then prompts the user that contact information was found, and asks if the user wants to save it. It also searches the local address book to see if an address entry exists for that sender, and if so, asks the user whether he wants the information merged into the existing contact, or he prefers a new contact be created. If the information found does not add anything to the existing information, no prompt will appear. This architecture takes the load of the processing off the device, and enables gwabbit to constantly improve the recognition, without frequent client upgrades. It does, however, involve a processing server, and information is submitted to that server. The user can change the settings of gwabbit so that only emails manually sent by him to gwabbit will be processed (manual mode, rather than automatic). gwabbit’s privacy policy can be viewed here http://www.gwabbit.com/privacy.php.

I have the Premium version of gwabbit for BlackBerry, what if I get a new phone?

Contact gwabbit Support, support@gwabbit.com, and provide the PIN of your new phone so we can transfer your paid gwabbit subscription to your new BlackBerry. Otherwise, you may inadvertently install the free version of the application.

Where can I find the PIN for my BlackBerry?

You can find your BlackBerry PIN by clicking on Options from the main menu of your device, then click on Settings or Status.

I have gwabbit installed on my BlackBerry, but it doesn't seem to be working, what should I do?

First, check that gwabbit has been successfully downloaded to your BlackBerry. Check downloads and confirm it is visible there. Make sure you have completed the download process by accepting the license agreement. Also open an email, click Options, scroll to the top and confirm gwabbit is listed. If gwabbit is installed on your phone, check gwabbit Options and confirm that the default setting of "automatic" alerts is applied. When you open an email that contains a signature block for a contact that is not in your address book, the gwabbit alert should pop up asking if you want to create a new contact. Note that the signature block in the email must contain a phone number in order for the alert to pop up. If you do not get an alert and wish to capture the contact, click on Options while the email is open, scroll to the top of the list and click on gwabbit to manually launch the application. If you are still having difficulties, uninstall gwabbit and reinstall the application, and contact Support if assistance is needed:  support@gwabbit.com.

How do I get to the BlackBerry App World on my phone?

Simply visit www.blackberry.com/appworld/download from your smartphone to download. Or, from your computer, enter an email address that’s integrated with your BlackBerry smartphone at

http://na.blackberry.com/eng/services/appworld/download.jsp#tab_tab_download

and click submit to have a download link sent to you. For more information about the BlackBerry App World visit www. Blackberry.com.  From App World, you will find gwabbit

in the Productivity category/sub-category, or you can find it by searching for "gwabbit".

How do I download gwabbit if my country does not have the BlackBerry App World yet?

You can also purchase gwabbit directly from www.gwabbit.com using a credit card. Upon purchase you will receive an email from gwabbit with a link for download of the application. Open the email on your BlackBerry, and use the link provided in the email to download gwabbit to your phone.  

 

Will gwabbit still work if I switch wireless carriers?

 

Yes.  Our BlackBerry version of gwabbit is licensed according to your smartphone's unique personal idenfication number (PIN).  So if you activate your BlackBerry with a new carrier, gwabbit will continue to work just fine.


 

Using gwabbit

What does gwabbit do? -Step by step

  1. When you open Microsoft Outlook, gwabbit is ready to go. There is no need to open the gwabbit program separately. A gwabbit toolbar appears in Outlook:

    gwabbit toolbar
    Outlook 2007 shown

  2. You check your email in Microsoft Outlook, just as you always do.

  3. gwabbit automatically scans the emails you receive as they come in. gwabbit looks for specific information the sender has included, including the person's name, job title, company, address, and phone and fax numbers.

  4. gwabbit checks if you have the contact already. If you do, it checks whether there is new or updated information in this email.

  5. If gwabbit detects a new contact or updated information:
    gwabbit "pops up" a dialogue box.

    gwabbit pop-up window to gwab contact info

    6. Click the dialogue box, gwabbit opens a contact window and puts each piece of information in the correct field. If it looks good to you, click "Save" to create the contact or to keep the information.

When will gwabbit gwab contact information?

Contacts will be recognized on new or unread messages when your Outlook reading pane is open or the email itself is opened.

But people end their emails in all sorts of ways, how does gwabbit do it?

gwabbit uses sophisticated algorithms (hard math) to identify what belongs in the contact. gwabbit is smarter than the average bear… or rabbit.

Does gwabbit work for emails in languages other than English?

Yes, although less reliably. Expect gwabbit to find many signature blocks in non-English emails. gwabbit's Klingon, however, is terrible.

What happens if there is no signature block?

Even without a signature block, gwabbit can create a contact for you with whatever information can be gleaned from the email, such as the sender’s email address and name.

What if I want to gwab a contact from the email thread, from someone other than the sender?

Easy! Just highlight the signature block anywhere in the email and click "gwabbit"!

Can I control the prompt to gwab a new contact?

You can regulate the prompt by going to the Options button in the gwabbit toolbar.

In the "General" tab, you will find options for control of the frequency of the pop-ups associated with gwabbing contacts from your emails. For each option presented, select the radio button that indicates your preference to control how the product will work for you.


What is this "pending gwabs" button on my gwabbit toolbar?

When gwabbit detects a new or updated signature block from an email you access, the contact is placed in the gwabbit "pending gwabs" inbox. When you gwab the contact, it is removed from the list. If you choose to suppress the gwabbit alert in your Options, even though you won't get the alert pop-up, gwabbit still places the contacts in this inbox. You can then go to that inbox at any time to capture the contact using gwabbit. Note that this list is dynamic per Outlook session. It will be cleared when Outlook is closed, and a new inbox will start the next time you open Outlook.

The gwabbit "pending gwabs" inbox is a convenient, easy place for handling the gwabbed contacts. From here you can choose to gwab, delete or ignore the contact. If you choose "ignore", that email address is placed in your ignore list so that gwabbit will not attempt to capture that contact again. The ignore list is in the gwabbit Options Advanced tab. Here you can also manually add an email address or domain for gwabbit to ignore. It's easy to add and remove items from this list as needed.

Why isn't the "Display as" field filled in by gwabbit when I save a contact?


The "Display as" field is not populated by gwabbit, but is populated by Outlook as a default, based on the information entered in the contact name fields when the contact is created. So you will not see it populate when the contact is created, but it should be populated when you go back to the contact later.


gwabbit didn't pop-up? No Problem.

 

Simply highlight the signature block and click "gwabbit"!


Setting Your Options

Can I control when the gwabbit prompt appears?

Yes. See all options below. Click "Options" on the gwabbit toolbar to see this menu. From here you can choose the options that best fit your needs.

 gwabbit options


Toolbar

I don’t see the gwabbit Toolbar after installing the product?

 

If you don't see the gwabbit toolbar after installation, first, please try rebooting your PC. Sometimes Outlook continues to run in the background even though it appears to be closed. By rebooting your computer, this assures that the application is fully closed and the gwabbit software can install properly. Once you restart Outlook, the toolbar should appear.

If after a restart of your PC the gwabbit toolbar does not appear, it may be disabled. Sometimes Microsoft Outlook add-ins will be in a disabled state when Outlook starts due to variables in individual PC environments. To get the toolbar to appear, please follow these steps:

In Outlook, Go to Tools > Customize > Toolbars
• Look to see if gwabbit is there and if so make sure it is checked.

If you do not see gwabbit there, the next step is to determine if it disabled as an Add-in.

For Outlook 2007:
• Go to Tools > Trust Center > Add-Ins.
• Look to see if gwabbit is listed as an Active Application Add-in.
• If it is listed as inactive or disabled, press the "Go" button at the bottom of the screen next to "Manage" Com Add-Ins.
• Click on gwabbit and OK to re-enable it.

If you are still not seeing the toolbar:
• Click on Outlook Help > Disabled Items
• Find and highlight gwabbit
• Click Enable, Save changes
• If the toolbar is not visible immediately, restart Outlook

If the toolbar is still not appearing, gwabbit may not be installed. You can check this by going to your Control Panel (Start>Settings>Control Panel) and clicking on "Add or Remove Programs". If gwabbit is not in the list of programs, please go to the Installation/Unistall section of the FAQ section.

 


Install, Uninstall and Reinstall (Existing Customers)

I'm an existing customer and bought a new computer, how do I reinstall gwabbit?

To reinstall gwabbit on your PC, or install on a different computer, go to our Reinstall page.You will need your paid license key and licensed email address which were provided to you in an email at the time of purchase. If you don't have your license key or email address, contact Customer Support by email at support@gwabbit.com or call 1.888.gwabbit; 1.888.492.2248.If you already have gwabbit installed but need to get your paid version of the product in place, go to the gwabbit toolbar in Outlook and click on the Options button then the License Tab. Clear the fields then copy and paste your paid license key into the License Key field and select your licensed email address in the Email Address field. Press OK. You should now have the full purchased version of gwabbit available in Outlook.
  

How do I install gwabbit for Outlook?

  1. Close Outlook

  2. Click on Download

  3. Select "Run" to install*
    *If you saved the file, open it. Then click "Run."

I am having problems downloading gwabbit for Outlook

•Close Outlook.
•Please check your browser and assure that pop-ups are allowed, at least temporarily, or add an exception to allow pop-ups for gwabbit.com.
•Go to our website and click on the 14 day free trial link. Fill in your information and click on "Start Download".
•You should get a pop-up install wizard (gwabbit.msi, Windows Installer Package). If the program does not pop-up for you to run, click on the "Click Here" link presented on the "Thank you" page. Again, if you don't see it, you have pop-ups blocked in your browser that need to be enabled to allow the program to be presented to you.
•Once you see the installer package presented, you can choose to Save the File, and save it to your desktop or some other convenient location on your PC that you can easily access.
•After saving it, go to the program and double click on it to begin the installation. The wizard will walk you through the steps and will install the software automatically.
•Optionally you can also choose to just "Run" the program from the screen when the installer pop-up is presented. Again, follow the prompts to automatically install gwabbit.
•When the installation is complete, re-open Outlook and the gwabbit toolbar should appear for you.

How do I uninstall gwabbit for Outlook?

Uninstall gwabbit the same way you uninstall other programs. In Windows Vista, go to Control Panel > Uninstall Programs.

How do I reinstall gwabbit for BlackBerry?

To reinstall the gwabbit for BlackBerry application on your smartphone, type the link below into the browser on your BlackBerry to start the download.
http://www.gwabbit.com/blackberry

How do I Transfer my gwabbit for BlackBerry subscription to my new phone?

If you have a new BlackBerry and need to transfer your gwabbit subscription to the new phone, you will need to contact Customer Support for assistance: by email at support@gwabbit.com or call 1.888.gwabbit; 1-888-492-2248. We will need the PIN of your new device, and either the PIN of the old device, the email address you used upon purchase, or your order confirmation number. You can find your BlackBerry PIN by clicking on Options from the main menu of your device, then click on Settings or Status.

How do I uninstall gwabbit for BlackBerry?

To uninstall the gwabbit for BlackBerry application on your device, go to Options->Advanced Options->Applications: find gwabbit, and select Delete from the menu. On some models, you will find this under Options > Device > Application Management. Click on the gwabbit icon, listed under BlackBerry - gwabbit, Inc. Select Delete.


Free Trial, Purchase & Upgrades

How does the Free Trial of gwabbit for Outlook work?

The trial version works for 14 days, with a limit of adding 20 contacts. You can keep gwabbing by purchasing gwabbit, or switching to the Free version when the trial ends!

What do I get for $19.95?

This is the price to purchase gwabbit for Outlook. It is a one-time charge for the software download. If you have 2 email addresses, you can get a second gwabbit for Outlook license at a 50% discount. Just contact Sales at  sales@gwabbit.com

Are upgrades included in purchase?

Minor upgrades are free, major upgrades may require purchase. 

Do I have the latest version?

The current application version of gwabbit for Outlook is 2.0.4, and the latest application version of gwabbit for BlackBerry is 2.0.1.


What are gwabbit alerts?

Depending on the gwabbit version you have, a useful feature called gwabbit Alerts may be included.  This feature lets your contacts know via email when you have added them to your address book or contacts folder using gwabbit. It is an invaluable tool or sales an business development because of the visibility it provides for you to your customers. "gwabbees" can always opt-out of gwabbit Alerts if they prefer not to stay current on who has added them to their address book.

gwabbit for Outlook, versions 1.2 and later, include gwabbit Alerts. All free versions of gwabbit include the service.Do many people opt-out of gwabbit Alerts? The opt-out rate is very low. Only .16% of recipients opt-out. Most recipients seem to like to know when their contact information has been added to a friend or colleague's address book. 

 Isn't this just self-promotion? 

It's true that we see a promotional benefit from this additional exposure. gwabbit is a small business that does not have the benefit of millions in VC funding. We are growing oiur company organically, which means that we have needed to get creative about promoting our products. And yes, a surprisingly high percentage of recipients have trialed and purchased gwabbit. We are indeed very appreciative of all the support we have received. It's challenging to grow a litlle company in today's economic environment, and we can use all the help we can get. 

In spite of the promotional aspect of the alerts, we do not believe that they would be either as successful or as popular if they were not viewed as being useful in some way.  Most seem to like to know when a friend or colleague has added their contact to their address book. Remarkably, several Free gwabbit users have emailed to let us know that the reason they have not purchased the premium version is because it does not have an alert function.

Can I turn off gwabbit Alerts?
gwabbit Alerts is fully configurable in the Premium version of gwabbit for Outlook. Simply go to the gwabbit Toolbar in your Outlook, click Options, and then the Advanced tab. Look for the option that says “Prompt me to tell newly saved contacts about this product.”  Choose the option that best fits your needs and click OK, and the gwabbit Alert Feature will be set accordingly. gwabbit Alerts is not configurable in the free versions of gwabbit for Outlook and gwabbit for BlackBerry, though recipients may opt-out of the alerts at any time (over 99.8% do not out out). The Premium version of gwabbit products do not include gwabbit Alerts. www.gwabbit.com
 

How do I contact support?

Still need help? Please tell us your name, your email address, which version of Outlook you are using and what seems to be the problem. We'll be happy to help! Contact us by email at support@gwabbit.com or call 1.888.gwabbit; 1-888-492-2248


Corporate Sales

Can I get a license for my entire department or company?

Yes! Please contact sales at

sales@gwabbit.com